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From Monday 4th October to Friday 8th October our firm will participate in a sequence of occasions reflecting their appreciation of the work our valued Buyer Service workforce and suppliers present, as a part of Nationwide Buyer Service Week 2021.
However, we selected to place our creativeness to the take a look at, and see how we might add a little bit of enjoyable to the occasion…
What’s Nationwide Buyer Service Week?
Merely put, every October, The Institute of Buyer Service plan a week-long occasion devoted to elevating the notice of customer support and the very important position it performs in profitable enterprise follow – principally a celebration of fantastic UK customer support.
However what’s in retailer this 12 months?
What’s deliberate for Nationwide Buyer Service Week?
As you’d anticipate with one of these occasion, there are some themes to every of the times – all trying to rejoice totally different features of customer support journey.
Nationwide Buyer Service Week schedule:
- Monday – The Altering World of Work
- Tuesday – Service with Respect Day
- Wednesday – Important Buyer Service Expertise & Capabilities
- Thursday – Efficient Technique & Centered Management
- Friday – Give your customer support heroes the Recognition they deserve
However, simply to be totally different – we wished to place our personal spin on the times’ occasions, to make them uniquely insurethebox-ee.
You may even say that we tried to suppose ‘out of the field’ – sure, that pun was intentional…
Every of those themes have been designed to rejoice glorious customer support, and provides recognition to everyone in a enterprise who gives prospects with an expertise they gained’t neglect.
However what have we acquired up our sleeve?
What have we acquired deliberate for our workers?
OK – we’ve been a bit mysterious about what we’ve deliberate for Nationwide Buyer Service Week.
That is principally to construct up pressure, but additionally to offer you some perception on why they matter a lot, and present you why we’ve devoted time to growing occasions to showcase this occasion.
So, with out additional ado…
We’re not going to offer away our crown jewels – you’ll want to go to our social media for that, however we’re going to offer you an perception into the kind of occasions we can be working over the approaching week:
- Tales of our insurethebox colleagues going above and past their roles for purchasers – not simply those that are talking to prospects each day.
- Awards ceremony to recognise glorious customer support inside our firm – we select just a few of our stand-out stars, rewarding them for his or her nice work at insurethebox.
- Digital round-up with a few of our executives, the place we can be listening to concerning the imaginative and prescient for insurethebox, and its buyer technique for the long run.
- So, a lot extra!
To high this thrilling week off, we’ve deliberate for a few of our senior members of workers to swap roles with totally different folks across the enterprise – subsequent time you cellphone up, might it’s our Chief Government Officer answering the cellphone?!
We’re going out of our solution to interact our workers in new and distinctive methods, to be sure that we rejoice everybody who makes our enterprise distinctive, while how we will ship the most effective buyer expertise potential.
It’s necessary to rejoice nice customer support, however it’s equally necessary to rejoice those that present it. Right here, at insurethebox, we’re dedicated to giving our prospects the service that they deserve, and by celebrating Nationwide Buyer Service Week this 12 months, we hope to enhance your expertise much more.
#NCSW2021 #customer support #prospects #suppliers #insurethebox #aioinissaydowa
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